Skip to main content
Menu Menu

SIR20216 Certificate II in Retail Services

SIR20216 Certificate II in Retail Services

National ID SIR20216 State ID BAA0
Interested in a career that keeps you on your toes?

On completion of this course, you will have the skills to undertake workplace activities in a fast paced environment.

Image
Hospitality, Tourism and Events

CampusesBunbury.

When All year round. Semester 1, 2024. Semester 2, 2024.

Study Mode Full-Time. Part-Time. Traineeship.

You will have the skills and knowledge to be a member of the Frontline Retail Team, who have a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

 

Important information

Select your preferred campus and apply

All year round, 2024

Details

When All year round, 2024
Where Bunbury
How Traineeship - Workplace

Units

Core  
National ID Unit title
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective  
National ID Unit title
BSBSUS211 Participate in sustainable work practices
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
SIRXSLS002 Follow point-of-sale procedures

Semester 1, 2024

Details

Duration 1 Semester
When Semester 1, 2024
Where Bunbury
How Classroom

Course fees

Indicative General fee $1,666.40
(Tuition fee* $1,586.00 + Resource fee $80.40 )
Indicative Concession fee $558.15
(Tuition fee* $477.75 + Resource fee $80.40 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core  
National ID Unit title
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective  
National ID Unit title
BSBSUS211 Participate in sustainable work practices
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
SIRXSLS002 Follow point-of-sale procedures

Semester 2, 2024

Details

Duration 1 Semester
When Semester 2, 2024
Where Bunbury
How Classroom

Course fees

Indicative General fee $1,666.40
(Tuition fee* $1,586.00 + Resource fee $80.40 )
Indicative Concession fee $558.15
(Tuition fee* $477.75 + Resource fee $80.40 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core  
National ID Unit title
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective  
National ID Unit title
BSBSUS211 Participate in sustainable work practices
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
SIRXSLS002 Follow point-of-sale procedures

Get help

Course enquiry form