Our complaints policy
South Regional TAFE has a commitment to respond to your feedback, whether it is positive or negative. Our Complaints Policy (152 KB) (Word document - opens in a new tab) provides you with additional information on what will happen once you have lodged your complaint.
To provide feedback or to lodge a complaint you have the option to download either the hard copy Client Complaint (68 KB) (Word document) or Client Feedback (79 KB) (Word document) form. These are templates to complete which provide us with the details and information needed to review your complaint or feedback.
South Regional TAFE - Compliments and Concerns
Good service is part of our business. We operate 12 campuses across the South of the State from Margaret River in the West, to Esperance in the East and as far North as Narrogin. In each of our campuses our goal is to provide an outstanding service and sound processes to enhance your learning experience. We value your compliments, complaints and suggestions. These could be:
- About a positive experience you have had
- A comment or suggestion on how we can improve our services to you, or
- A complaint if you are not satisfied with the service you have received, or feel you have not been treated fairly and reasonably.
You can give us feedback by contacting us via email at firstname.lastname@example.org or in writing to:
Planning and Quality Officer, South Regional TAFE, PO Box 1224, Bunbury WA 6231
Download our Customer Service Charter (260 KB) (PDF document)
Public Interest Disclosure (PID)
The college is committed to the aims and objectives of the Public Interest Disclosure Act 2003.
The PID Act promotes accountability within government by facilitating the disclosure of public interest information involving misconduct, offences, misuse of public resources or risks to public health or safety, by employees and members of the public.
The following PID documents may be downloaded