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Complaints and feedback

Our complaints policy

South Regional TAFE has a commitment to respond to your feedback, whether it is positive or negative.  

Our Complaints Policy provides you with additional information on what will happen once you have lodged your complaint.

To provide feedback or to lodge a complaint you have the option to download either the hard copy Client Complaint  (249 KB) (PDF document)or Client Feedback (223 KB) (PDF document) form. These are templates to complete which provide us with the details and information needed to review your complaint or feedback.

The college recognises the importance that people place on the way their personal information is treated.  Confidentiality will be maintained throughout the process of making and resolving complaints.  South Regional TAFE seeks to protect the privacy rights of all parties involved.  Please view our Privacy Policy here.

 

What can I expect when I submit a complaint?

Complaints will be treated as confidential and handled within the principles of natural justice and procedural fairness.  All parties concerned will be treated with courtesy and appropriate confidentiality will be maintained. Every effort will be made to resolve appeals in accordance with our Complaints Policy and Procedure, without prejudice or fear of reprisal or victimisation.  The process for complaints handling is free of charge.

Your complaint will be acknowledged in writing within two (5) business days of it being registered into our feedback/complaints system.

All investigations and communications will be recorded and documented to provide a clear account of the complaint and South Regional TAFE's response.

 

South Regional TAFE - Compliments and Concerns 

Good service is part of our business.  We operate 12 campuses across the South of the State from Margaret River in the West, to Esperance in the East and as far North as Narrogin.  In each of our campuses our goal is to provide an outstanding service and sound processes to enhance your learning experience.  We value your compliments, complaints and suggestions.  These could be:

  • About a positive experience you have had
  • A comment or suggestion on how we can improve our services to you, or
  • A complaint if you are not satisfied with the service you have received, or feel you have not been treated fairly and reasonably.

You can give us feedback by contacting us via email at feedback_combit@srtafe.wa.edu.au or in writing to:

Planning and Quality Officer, South Regional TAFE, PO Box 1224, Bunbury WA 6231

Download our Customer Service Charter (1 MB) (PDF document)

 

Public Interest Disclosure (PID)

The college is committed to the aims and objectives of the Public Interest Disclosure Act 2003.

The PID Act promotes accountability within government by facilitating the disclosure of public interest information involving misconduct, offences, misuse of public resources or risks to public health or safety, by employees and members of the public.

The following PID documents may be downloaded

PID Manual (550 KB) (PDF document)

PID Policy (194 KB) (PDF document)

PID Lodgement Form (550 KB) (PDF document)