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Policies, important documents and responsibilities


The college policies outline the plans or action that will be taken by the organisation in relation to a number of important areas that impact our students and clients. This includes academic appeals, our responsibilities to our customers and duty of care to our students as well as information about how we protect your privacy and how the personal information we collect is managed. 

Academic Appeals

Client Complaints  (70 KB) (Word document)

Complaints Policy and Process Under 18's (233 KB) (PDF document)

Customer Service Charter (257 KB) (PDF document)

Information Statement (2 MB) (Word document - opens in a new tab)


Alcohol and Other Drugs/Substances (245 KB) (PDF document - opens in a new tab)

Student Code of Conduct (127 KB) (Word document)






This section provides students with access to forms to provide feedback or make a complaint.

If you'd like to withdraw from your course please consider speaking to your lecturer or a member of our Student Services team before you fill in the form. 

Our fee Waiver Policy and Application form can be used by students wanting to apply for a waiver of fees and charges on the grounds of financial hardship. 

Academic Appeal Student Letter Template (165 KB) (PDF document)

Application to withdraw (174 KB) (PDF document)

Client Feedback  (78 KB) (Word document)

Client Complaint (70 KB) (Word document)

Direct Debit Terms and Conditions (504 KB) (PDF document - opens in a new tab)

Enrolment Fees Invoice Authorisation (784 KB) (PDF document)

Fee Waiver Application  (217 KB) (PDF document)




Laws regarding the hours of business and conduct on college land - including parking, closure of the college, use of assistance animals and disorderly behaviour.