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Forms and policies


The college policies outline the plans or action that will be taken by the organisation in relation to a number of important areas that impact our students and clients. This includes academic appeals, our responsibilities to our customers and duty of care to our students as well as information about how we protect your privacy and how the personal information we collect is managed.

Our student Code of Conduct explains the expectations we have of our students in an adult learning environment. It covers how we address bullying and harassment as well as cheating and plagiarism. 

Aboriginal Training Plan 2020-2022 (243 KB) (PDF document)

Academic Appeals

Client Complaints 

Customer Service Charter (257 KB) (PDF document)

Information Statement


Alcohol and Other Drugs/Substances (245 KB) (PDF document - opens in a new tab)

Student Code of Conduct






This section provides students with access to forms to provide feedback or make a complaint.

If you'd like to withdraw from your course please consider speaking to your lecturer or a member of our Student Services team before you fill in the form. 

Our fee Waiver Policy and Application form can be used by students wanting to apply for a waiver of fees and charges on the grounds of financial hardship. 

Academic Appeal Student Letter Template (165 KB) (PDF document)

Application to withdraw (174 KB) (PDF document)

Client Feedback  (223 KB) (PDF document - opens in a new tab)

Client Complaint(opens in a new tab)

Direct Debit Terms and Conditions (790 KB) (PDF document - opens in a new tab)

Enrolment Fees Invoice Authorisation (1,009 KB) (PDF document - opens in a new tab)

Fee Waiver Policy and Application (333 KB) (PDF document) pdf (333 KB) (PDF document) or Word (176 KB) (Word document)




Laws regarding the hours of business and conduct on college land - including parking, closure of the college, use of assistance animals and disorderly behaviour.