BSB40120 Certificate IV in Business
Take your career in Business to the next level
This qualification reflects the role of individuals in a variety of Business Services job roles of which may have supervisory performance accountabilities.
This course is part of the Lower fees, local skills initiative. From 1 January 2020 through to 31 December 2025 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession, plus resource fees and other fees that may apply to your course.
For more information click here
Some of the courses on the list can be done completely online. However some of the courses require a practical component which can't be done online, or some may be a mix of online and face-to-face learning. We’ll let you know what's required for your course. For a full list of online courses, please use the filters under the Refine course results menu.
Overview
Campus Manjimup | Collie | Harvey | Bunbury | Albany | Esperance | Busselton | Margaret River
When All year round | Semester 2, 2024 | Semester 1, 2025 | Semester 2, 2025
Study Mode Full-Time | Online | Part-Time | Traineeship
When you complete this course course, you will be ready for a career in business. This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They may provide leadership and guidance to others with limited responsibility for the output of others. You will have the skills and knowledge to use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.
Important information
Select your preferred campus and apply
All year round, 2025
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS401 | Coordinate business resources |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBMKG433 | Undertake marketing activities |
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
All year round, 2024
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBMKG433 | Undertake marketing activities |
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS401 | Coordinate business resources |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Semester 1, 2025
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBESB403 | Plan finances for new business ventures |
BSBOPS404 | Implement customer service strategies |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
SIRXMKT002 | Use social media to engage customers |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBMKG431 | Assess marketing opportunities |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC301 | Design and produce business documents |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Semester 2, 2025
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBESB403 | Plan finances for new business ventures |
BSBOPS404 | Implement customer service strategies |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
SIRXMKT002 | Use social media to engage customers |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBMKG431 | Assess marketing opportunities |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC301 | Design and produce business documents |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Semester 2, 2024
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBMKG431 | Assess marketing opportunities |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC301 | Design and produce business documents |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBESB403 | Plan finances for new business ventures |
BSBOPS404 | Implement customer service strategies |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
SIRXMKT002 | Use social media to engage customers |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $112.00 )
(Tuition fee* $290.40 + Resource fee $112.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |