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Short Courses

DEVELOP WORK PRIORITIES

Description

Time is precious and too often in management, people burn out due to over-busy schedules and unrealistic goals. In this unit, you will learn how to prioritise and plan your own work schedules and monitor and obtain feedback on your personal performance and development. You will learn how to take responsibility for your own career planning and professional development.

Certification

WB919 BSBWOR404  -  Develop Work Priorities

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CUSTOMER SERVICE

Description

This training is for anyone who wishes to improve their customer service skills, as well as improve the outcomes of their business with regard to customer service. The training will help you identify your customers, understand the importance of being customer focused and how to communicate effectively with those customers.

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CONTROL AN EVACUATION

Description

This course applies to a person who is required to control the evacuation of personnel from the workplace to a muster point and includes moving mobility/sensory impaired people including persons with either temporary or permanent sensory impairment and casualties, or others who require assistance during an evacuation.

Entry requirements

No minimum requirements

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COMPUTING 1-2-3: TECHNOLOGY FOR LIVING

Description

Overcome your fears and join in our popular introductory course, suitable for all ages and professions. This course will help you use a personal computer for everyday tasks such as internet, email and basic word processing – learn in a fun and friendly environment!
Participants of this course are welcome to access the college library computers for extra practice.

Content
Course includes:
• Getting started
• Windows desktop
• Using the mouse and keyboard
• Printing

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COMPUTING 1-2-3: EMAIL AND INTERNET

Description

This fun and engaging course will help you to become more confident in using a range of technology, including basic word processing, internet and email.

The course includes:
    Start up and shut down a personal computer
    Create a file and save documents
    Navigate the desktop to open programs and documents
    Create a simple word processed document
    Send and receive short email messages

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COMPUTING 1-2-3: BEYOND BASICS

Description

Do you have a little experience with computers but want to learn more? This course takes your basic computing experience to the next level by expanding on your skills. Topics covered include MS Word, managing files, internet and email.

Certification

National Code

On successful completion of this course you will be issued a Statement of Attainment for  the unit BSBITU101 Operate a personal computer

 

ICT10115

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COMMUNICATE EFFECTIVELY AS A WORKPLACE LEADER

Description

Good communication is one of the most important aspects of effective leadership. If communication is vague or lacking, then chaos ensues. Therefore, in this essential unit, you will learn the different forms of communication, the importance of context, basic communication theories and principles, factors for successful communication, the important of non-verbal cues, listening skills and how to provide effective feedback.

Certification

AUK38 BSBLDR401  -  Communicate Effectively As A Workplace Leader

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BUSINESS DOCUMENTS - TEXT AND SPREADSHEETS

Description

This course will provide students with a working knowledge of Microsoft Word, Microsoft PowerPoint and Microsoft Excel.

Participants will be required to purchase the following text books prior to course commencement:
    Business Computing using Office 2013
    by Pazmandy, Bedford & Govendir
    5th Edition (July, 2013)
    ISBN:  978-0-987403-20-9
    Resource book may be purchased online from:

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WORK SAFELY AT HEIGHTS

Description

This course identifies the risks associated with working at heights. Participants will be introduced to safe work practices, regulations and industry codes designed to contain height related work risks.
This course is for anyone who is required to work at height either on a personal or professional level, and who could be at risk of injury as a result of this work.
The course covers:
    Identify work requirements
    Identify work procedures and instructions

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White Card

Description

To enter a building site in Australia it is a requirement to hold a current General Induction card, also known as a 'White Card' (formerly Blue Card). The card is valid for use on all construction sites in Australia.

This training reinforces the Occupational Health and Safety roles and responsibilities of employees and employers aimed at raising the safety standards in the construction industry.

The course covers:

    Occupational Health and Safety legislation in the workplace

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