It is a legal requirement to hold your Responsible Service of Alcohol certificate if you want to work in a licensed venue and you are selling or serving alcohol. 

• Would you like a career in the Hospitality Industry?
• Would you like to update your knowledge on legal requirements and promote safe practices of alcohol consumption?

Then this is the course for you.

By undertaking this course at South Regional TAFE, you will gain the skills and knowledge to responsibly engage in the sale or service of alcohol, ensuring the safety and well-being of your customers. This course will equip you to provide responsible service of alcohol and contribute to a safe and enjoyable environment for everyone. 

Key areas covered in the course:

Essential Skills

• Communication Skills: Clearly and effectively communicate with customers and colleagues. This includes explaining policies and refusing service when necessary.
• Observation Skills: Be able to recognise signs of intoxication, such as slurred speech, impaired coordination, and changes in behaviour.
• Customer Service: Provide excellent service while maintaining a safe environment. This includes handling difficult situations with tact and professionalism.
• Problem-Solving: Quickly and effectively address issues that arise, such as dealing with intoxicated patrons or handling conflicts.
• Teamwork: Work well with your team to ensure consistent and responsible service practices.

Essential Knowledge

• Legal Requirements: Understand the laws and regulations related to alcohol service in your area, including legal drinking age, hours of service, and responsible serving practices.
• Alcohol Effects: Know how alcohol affects the body and behaviour and be able to identify signs of intoxication.
• Responsible Serving Practices: Implement strategies to promote responsible drinking, such as offering non-alcoholic beverages and encouraging food consumption alongside alcohol.
• ID Verification: Be proficient in checking identification to prevent underage drinking.
• Safety Procedures: Understand how to handle emergencies and ensure the safety of all patrons.

Time Commitment – You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; undertake independent study outside of class hours, including private study, assessment preparation, research and complete assessment requirements.

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:

• Respectful Communication - Interact with people from different backgrounds, share ideas effectively and build trust.
• Teamwork and Safety – Collaborate with others, show them respect, and be open to feedback. Participate in safe work practices.
• Problem Solving - There is always a solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and respond appropriately within your training.
• Initiative - Stay motivated, take proactive steps, and seek help when necessary.
• Planning - Manage time well. Knowing how to prioritise and completing your tasks efficiently are crucial for your success.
• Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn!
• Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student.