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Hospitality Service Skill Set

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WA has a large and vibrant hospitality industry, from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry level jobs and career progression opportunities. If you’re keen to get back into the hospitality service industry or just get started, this skill set is for you.

You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.

On successful completion of this course, students will receive a statement of attainment.

 

 

Free

If you're aged 15—24 years (not at school), receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!

* Please note that eligibility requirements apply to some of the free training.

Skill-sets

This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses (opens in a new tab) page, using the Refine course results>Study mode filters.

  • Cook
  • Chef
  • Caterer
  • Kitchen Steward
  • Kitchen Hand
  • Bar staff
  • Font Office staff.

Study options and next steps

Click on your preferred study mode below to get started with your application or enrolment.

Available Semester 1 & Semester 2

Margaret River - 9am to 3.30pm - Thursdays 2 February to 30 March and Monday 3 to Friday 7 April 2023

Details
When Available Semester 1 & Semester 2
Where Margaret River
How Classroom - Fee Free

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