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WA has a large and vibrant hospitality industry, from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry level jobs and career progression opportunities. If you’re keen to get back into the hospitality service industry or just get started, this skill set is for you.
You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.
On successful completion of this course, students will receive a statement of attainment.
This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses (opens in a new tab) page, using the Refine course results>Study mode filters.
Non-Concession: $639.80
Concession: Fee Free with the eligibility criteria.
Student who meet one or more of the following eligibility requirements will be eligible for fee free (course and resource fee) training.
Eligibility requirements
- Persons aged 15—24 years at the time of enrolment (excluding school students)
- Secondary school-aged persons who are not enrolled at school.
- Persons receiving the JobSeeker payment.
- Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY.
- Persons and dependents of persons holding:
- a Pensioner Concession Card or Health Care Card; or
- a Repatriation Health Benefits Card issued by the Department of Veterans’ Affairs.
- Dependents of persons who are inmates of a custodial institution.
Students who do not meet one or more of the criteria listed above are able to enrol in the skill sets and pay the applicable course and resource fees in accordance with the Department of Training and Workforce Development’s current Fees and Charges Policy, available at dtwd.wa.gov.au.
No mandatory entrance requirements.
Occupations relating to this skill set include cooks,chefs, caterers, kitchen stewards, kitchen hands, bar, and food and beverage attendants, room attendants and front office staff.
Study options and next steps
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