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Hospitality Service Skill Set

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Description

WA has a large and vibrant hospitality industry, from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry level jobs and career progression opportunities. If you’re keen to get back into the hospitality service industry or just get started, this skill set is for you.

You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.

Certification

On successful completion of this course, students will receive a statement of attainment for the following units

HLTINFCOV001 Comply with infection prevention and control policies and procedures
SITHFAB002   Provide responsible service of alcohol
SITHFAB005   Prepare and serve espresso coffee
SITHFAB007   Serve food and beverage
SITXCCS006    Provide service to customers
SITXFIN001    Process financial transactions
SITXFSA001    Use hygienic practices for food safety

This course will be offered at these campuses: Albany, Bunbury, Margaret River

If a campus offering this course is not featured in the menu list below or doesn’t have dates, it means they don’t have dates set right now but they are being planned. You can keep checking this page or use the enquiry form to register your interest.

Skill-sets

This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses (opens in a new tab) page, using the Refine course results>Study mode filters.

Margaret River - Fee Free option available for eligible students

Non-Concession: $639.80
Concession: $309.20

Student who meet one or more of the following eligibility requirements will be eligible for fee free (course and resource fee) training.
Eligibility requirements

  • Persons aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged persons who are not enrolled at school.
  • Persons receiving the JobSeeker or JobKeeper payment.
  • Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY.
  • Persons and dependents of persons holding:
    • a Pensioner Concession Card or Health Care Card; or
    • a Repatriation Health Benefits Card issued by the Department of Veterans’ Affairs.
  • Dependents of persons who are inmates of a custodial institution.

Students who do not meet one or more of the criteria listed above are able to enrol in the skill sets and pay the applicable course and resource fees in accordance with the Department of Training and Workforce Development’s current Fees and Charges Policy, available at dtwd.wa.gov.au.

No mandatory entrance requirements.

No mandatory entrance requirements.

Occupations relating to this skill set include cooks,chefs, caterers, kitchen stewards, kitchen hands, bar, and food and beverage attendants, room attendants and front office staff.

Study options and next steps

Click on your preferred study mode below to get started with your application or enrolment.

Available Semester 1 & Semester 2

Details
When Available Semester 1 & Semester 2
Where Albany
How Classroom
Details
When Available Semester 1 & Semester 2
Where Margaret River
How Classroom

Get help

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.