Diploma of Hospitality Management

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About this course: <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p style="margin-bottom: 0.3em"> </p> <p>This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.</p> <p><strong>Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.</strong></p> </div></div></div>

Overview:

Entrance requirements: <table class="entrance_requirement"> <tbody> <tr> <th class="col1">School Leaver</th> <th class="col2">Non-School Leaver</th> <th class="col3">AQF</th> </tr> </tbody> <tbody> <tr> <td>Completion of WACE General or ATAR (Minimum C Grades) or equivalent</td> <td>Completion of WACE General or ATAR or equivalent (minimum C Grades)</td> <td>Certificate III</td> </tr> </tbody> </table>

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How to apply <p><strong>Part time</strong>,<strong> flexible</strong> or <strong>online</strong> courses have rolling enrolments. For help enrolling or for more information contact your local campus.<br /> Please note that all delivery modes may not be available at all campuses, please check with individual campuses on modes of study.</p> <p>For <strong>full time</strong> courses, apply at <a href="http://tasonline.tafe.wa.edu.au ">http://tasonline.tafe.wa.edu.au</a> when applications are open.</p> <p>For <strong>international</strong> students, contact <a href="http://www.tafeinternational.wa.edu.au">www.tafeinternational.wa.edu.au</a>.</p> <p>For <strong>apprenticeships</strong> and <strong>traineeships</strong>, you must be employed in a training contract by an appropriate organisation to study.</p> <p>For all other enquiries please call us on 1800 621 445 or email <a href="mailto:enquiry@srtafe.wa.edu.au">enquiry@srtafe.wa.edu.au</a>.</p>

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Units <p></p><b>Core Units</b> <table class="overview" cellpadding="0"> <tr> <th scope="col">Unit Title</th> <th scope="col">National ID</th> <th scope="col">Unit of Study</th> </tr><tr><td>Develop and manage quality customer service practices</td><td>SITXCCS008</td><td>AWQ69</td></tr> <tr><td>Enhance customer service experiences</td><td>SITXCCS007</td><td>AWQ67</td></tr> <tr><td>Establish and conduct business relationships</td><td>SITXMGT002</td><td>AWQ28</td></tr> <tr><td>Implement and monitor work health and safety practices</td><td>SITXWHS003</td><td>AWQ15</td></tr> <tr><td>Lead and manage people</td><td>SITXHRM003</td><td>AWQ43</td></tr> <tr><td>Manage conflict</td><td>SITXCOM005</td><td>AWQ63</td></tr> <tr><td>Manage diversity in the workplace</td><td>BSBDIV501</td><td>AUL28</td></tr> <tr><td>Manage finances within a budget</td><td>SITXFIN003</td><td>AWQ54</td></tr> <tr><td>Manage operational plan</td><td>BSBMGT517</td><td>AUJ03</td></tr> <tr><td>Monitor work operations</td><td>SITXMGT001</td><td>AWQ26</td></tr> <tr><td>Prepare and monitor budgets</td><td>SITXFIN004</td><td>AWQ52</td></tr> <tr><td>Research and comply with regulatory requirements</td><td>SITXGLC001</td><td>AWQ46</td></tr> <tr><td>Roster staff</td><td>SITXHRM002</td><td>AWQ44</td></tr> </table><b>Elective Units</b> <table class="overview" cellpadding="0"> <tr> <th scope="col">Unit Title</th> <th scope="col">National ID</th> <th scope="col">Unit of Study</th> </tr><tr><td>Conduct a product tasting for alcoholic beverages</td><td>SITHFAB009</td><td>AWR82</td></tr> <tr><td>Implement and monitor environmentally sustainable work practices</td><td>BSBSUS401</td><td>AWF71</td></tr> <tr><td>Manage meetings</td><td>BSBADM502</td><td>AUH54</td></tr> <tr><td>Monitor staff performance</td><td>SITXHRM006</td><td>AWQ40</td></tr> <tr><td>Plan in-house events or functions</td><td>SITEEVT005</td><td>AWS52</td></tr> <tr><td>Prepare and serve cocktails</td><td>SITHFAB010</td><td>AWR80</td></tr> <tr><td>Provide advice on Australian wines</td><td>SITHFAB012</td><td>AWR77</td></tr> <tr><td>Provide advice on beers, spirits and liqueurs</td><td>SITHFAB011</td><td>AWR79</td></tr> <tr><td>Provide advice on food and beverage matching</td><td>SITHFAB017</td><td>AWR73</td></tr> <tr><td>Provide advice on imported wines</td><td>SITHFAB013</td><td>AWR78</td></tr> <tr><td>Provide gueridon service</td><td>SITHFAB018</td><td>AWR72</td></tr> <tr><td>Provide responsible service of alcohol</td><td>SITHFAB002</td><td>AWR87</td></tr> <tr><td>Recruit, select and induct staff</td><td>SITXHRM004</td><td>AWQ42</td></tr> <tr><td>Use hygienic practice for hospitality service</td><td>SITHIND001</td><td>AWR46</td></tr> <tr><td>Work effectively in hospitality service</td><td>SITHIND004</td><td>AWR45</td></tr> </table>

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