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Home | Courses | Customer Service Skill Set (Fee Free)

Customer Service Skill Set (Fee Free)

State ID: AE146

Description

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.
You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.
Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.

Certification

On successful completion of this course, students will receive a statement of attainment for the following units

SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
HLTINFCOV001 Comply with infection prevention and control policies and procedures

 

This course will be offered at these campuses: Albany (2021), Bunbury, Busselton, and Margaret River.

If a campus offering this course is not featured in the menu list below or doesn’t have dates, it means they don’t have dates set right now but they are being planned. You can keep checking this page or use the enquiry form to register your interest.

Fees

Student who meet one or more of the following eligibility requirements will be eligible for fee free (course and resource fee) training.
Eligibility requirements

  • Persons aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged persons who are not enrolled at school.
  • Persons receiving the JobSeeker or JobKeeper payment.
  • Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY.
  • Persons and dependents of persons holding:
    • a Pensioner Concession Card or Health Care Card; or
    • a Repatriation Health Benefits Card issued by the Department of Veterans’ Affairs.
  • Dependents of persons who are inmates of a custodial institution.

Students who do not meet one or more of the criteria listed above are able to enrol in the skill sets and pay the applicable course and resource fees in accordance with the Department of Training and Workforce Development’s current Fees and Charges Policy, available at dtwd.wa.gov.au.

If you do not meet the fee free eligibility criteria Opens in a new window for this course, please enrol in the Customer Service Skill Set.

 

Entrance Requirements

Job opportunities

How to apply

Entrance Requirements

No mandatory entrance requirements.

Job opportunities

This skill set will prepare you for entry level positions serving customers in a range of industries including retail, hospitality, business and community services.

How to apply

For full time, part time, flexible or online courses apply at http://tasonline.tafe.wa.edu.au when applications are open.

For international students, contact www.tafeinternational.wa.edu.au.

For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.

For all other enquiries please call us on 1800 621 445 or email enquiry@srtafe.wa.edu.au.

Delivery location, important dates and study options

In order to comply with COVID-19 Government directed social distancing guidelines, some courses may include a mix of online and classroom based training delivery, as well as practical and work experience placements.

While the mode of delivery might vary, the content and key learning outcomes of the course will remain the same.

The precise mix of delivery method will vary from course to course. The time, place and method of delivery may also vary across the semester to ensure social distancing and safe training delivery for staff and students during the COVID-19 pandemic.

South Regional TAFE will provide students with adequate support to work in online environments where necessary.

Available Semester 1 & Semester 2, 2020

Bunbury - Thursday 29 October, Friday 30 October, Thursdays 12, 19 & 26 November 2020

Overview

Fees and charges

Units

Overview
Duration 5 day/s
When Available Semester 1 & Semester 2
Where Bunbury
How On Campus
Apply now
Please contact your local campus or complete the enquiry form below including preferred dates
Busselton - Round 1 – 26, 30 October & 2, 6, 13 November 2020, Round 2 – 16, 20, 23, 27 November & 4 December 2020

Overview

Fees and charges

Units

Overview
When Available Semester 1 & Semester 2
Where Busselton
How On Campus
Apply now
Please contact your local campus or complete the enquiry form below including preferred dates
Margaret River - Round 1 - 19, 21, 26, 28 October & 4 November 2020, Round 2 18, 25, 30 November & 2, 7 December 2020

Overview

Fees and charges

Units

Overview
When Available Semester 1 & Semester 2
Where Margaret River
How On Campus
Apply now
Please contact your local campus or complete the enquiry form below including preferred dates

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Page last updated October 09, 2020