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Customer Service Skill Set

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Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.
You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.
Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.


On successful completion of this course, students will receive a statement of attainment for the following units

SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
HLTINFCOV001 Comply with infection prevention and control policies and procedures

This course will be offered at these campuses: Albany (2021), Bunbury, Busselton, Margaret River

If a campus offering this course is not featured in the menu list below or doesn’t have dates, it means they don’t have dates set right now but they are being planned. You can keep checking this page or use the enquiry form to register your interest.


This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses (opens in a new tab) page, using the Refine course results>Study mode filters.

No mandatory entrance requirements.

No mandatory entrance requirements.

This skill set will prepare you for entry level positions serving customers in a range of industries including retail, hospitality, business and community services.

Study options and next steps

Click on your preferred study mode below to get started with your application or enrolment.

Available Semester 1 & Semester 2

When Available Semester 1 & Semester 2
Where Albany
How Classroom
When Available Semester 1 & Semester 2
Where Harvey
How Classroom
When Available Semester 1 & Semester 2
Where Collie
How Classroom - TFR

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