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Customer Service Skill Set

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Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.

You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.

Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.

Free in 2023

This course will be FREE from 1 January 2023. The course fees are 100 per cent subsidised by the WA State Government.

Some eligibility conditions apply for the free training, and other fees may apply for some courses. Please see the FAQs on our Skills Ready page for further information.


This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses (opens in a new tab) page, using the Refine course results>Study mode filters.

No mandatory entrance requirements.

This skill set is part of the Semester 2 2022 VETdSS Pilot Program and is available Year 11 and 12 students

This skill set will prepare you for entry level positions serving customers in a range of industries including retail, hospitality, business and community services.

No availability found

This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the course enquiry form below to have our Client Contact Centre contact you with further information about the next course start, delivery locations and study modes.

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