Customer Service Skill Set

Description

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.
You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.
Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.

Certification

On successful completion of this course, students will receive a statement of attainment for the following units

SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
HLTINFCOV001 Comply with infection prevention and control policies and procedures

This course will be offered at these campuses: Albany (2021), Bunbury, Busselton, Margaret River

If a campus offering this course is not featured in the menu list below or doesn’t have dates, it means they don’t have dates set right now but they are being planned. You can keep checking this page or use the enquiry form to register your interest.