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Customer Service Skill Set

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Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.

You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.

Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.






This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses (opens in a new tab) page, using the Refine course results>Study mode filters.


If you're aged 15—24 years (not at school), receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!

* Please note that eligibility requirements apply to some of the free training.

No mandatory entrance requirements.

This skill set is part of the Semester 2 2022 VETdSS Pilot Program and is available Year 11 and 12 students

This skill set will prepare you for entry level positions serving customers in a range of industries including retail, hospitality, business and community services.

Study options and next steps

Click on your preferred study mode below to get started with your application or enrolment.

Available Semester 1 & Semester 2

When Available Semester 1 & Semester 2
Where Denmark
How Classroom - Fee Free
When Available Semester 1 & Semester 2
Where Mount Barker
How Classroom - Fee Free

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