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BSB20120 Certificate II in Workplace Skills

National ID: BSB20120 State ID: BFT1
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This qualification reflects the role of individuals developing the necessary skills in preparation for work in entry-level Business Services job roles.

When you complete this course you will have the skills and knowledge to carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.

Individuals in entry level roles generally work under direct supervision.

 

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

Online

Some of the courses on the list can be done completely online. However some of the courses require a practical component which can't be done online, or some may be a mix of online and face-to-face learning. We’ll let you know what's required for your course. For a full list of online courses, please use the filters under the Refine course results menu.

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II
  • Clerical and Administrative Worker

 

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

To access free career planning and job search assistance, visit the Jobs and Skills Centres page.(opens in a new tab)

Study options and next steps

Click on your preferred study mode below to get started with your application or enrolment.

Available Semester 1 & Semester 2

Details
Duration 2 Semesters
When Available Semester 1 & Semester 2
Where Esperance
How Traineeship - Workplace
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.
Details
Duration 6 Months
When Available Semester 1 & Semester 2
Where Narrogin
How External
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.

Semester 1

Details
Duration 1 Semester
When Semester 1
Where Bunbury
How Classroom
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.
Details
Duration 1 Semester
When Semester 1
Where Katanning
How Classroom - Flexible
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.
Details
Duration 1 Semester
When Semester 1
Where Manjimup
How Classroom
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.

Semester 2

Details
Duration 6 Months
When Semester 2
Where Albany
How BSB20120 - External
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.
Details
Duration 1 Semester
When Semester 2
Where Bunbury
How Classroom
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.
Details
Duration 2 Semesters
When Semester 2
Where Katanning
How Classroom-PT
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.
Details
Duration 1 Semester
When Semester 2
Where Manjimup
How Classroom
Course fee
Tuition fee* Resource fee Total fee
General $1,293.20 $85.00 $1,378.20
Concession $389.55 $85.00 $474.55

* Indicative Fee Disclaimers

Fees and charges published on our website are indicative only, and are for the entire course for students enrolling on a full-time basis in 2022. 

  • Fees may differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
  • Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
  • Fees are payable at time of enrolment.
  • Proof of concession must be presented to access concession rates if eligible.
  • For secondary school aged persons not enrolled at school (in 2022, students born on or after 1 July 2004 who are at least 15 years old) the maximum course fee chargeable in 2022 is $420 plus the resource fees and discretionary fees.
  • Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
  • Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms, and students personal equipment.
  • The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
  • VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
  • Course information and fees are subject to change without notice.
  • Depending on your circumstances, payment options may include paying fees via instalments or applying for assistance because of financial hardship.
  • Visit the Fees and Payment Options page for further information.

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