Certificate II in Retail Services

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About this course: <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p style="margin-bottom: 0.3em"> </p> <p>This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.</p> <p><strong>Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.</strong></p> </div></div></div>

Overview:

Entrance requirements: <table class="entrance_requirement"> <tbody> <tr> <th class="col1">School Leaver</th> <th class="col2">Non-School Leaver</th> <th class="col3">AQF</th> </tr> </tbody> <tbody> <tr> <td>OLNA or NAPLAN 9 Band 8</td> <td>C Grades in Year 10 English and Maths or equivalent</td> <td>Certificate I or Certificate II</td> </tr> </tbody> </table>

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Prerequisites

Study pathway

Job opportunities

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How to apply <p><strong>Part time</strong>,<strong> flexible</strong> or <strong>online</strong> courses have rolling enrolments. For help enrolling or for more information contact your local campus.<br /> Please note that all delivery modes may not be available at all campuses, please check with individual campuses on modes of study.</p> <p>For <strong>full time</strong> courses, apply at <a href="http://tasonline.tafe.wa.edu.au ">http://tasonline.tafe.wa.edu.au</a> when applications are open.</p> <p>For <strong>international</strong> students, contact <a href="http://www.tafeinternational.wa.edu.au">www.tafeinternational.wa.edu.au</a>.</p> <p>For <strong>apprenticeships</strong> and <strong>traineeships</strong>, you must be employed in a training contract by an appropriate organisation to study.</p> <p>For all other enquiries please call us on 1800 621 445 or email <a href="mailto:enquiry@srtafe.wa.edu.au">enquiry@srtafe.wa.edu.au</a>.</p>

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Units <p></p><b> Core Units</b> <table class="overview" cellpadding="0"> <tr> <th scope="col">Unit Title</th> <th scope="col">National ID</th> <th scope="col">Unit of Study</th> </tr><tr><td>Advise on products and services</td><td>SIRXPDK001</td><td>AWX02</td></tr> <tr><td>Communicate in the workplace to support team and customer outcomes</td><td>SIRXCOM001</td><td>AWX25</td></tr> <tr><td>Contribute to workplace health and safety</td><td>SIRXWHS002</td><td>AWW89</td></tr> <tr><td>Engage the customer</td><td>SIRXCEG001</td><td>AWX30</td></tr> <tr><td>Identify and respond to security risks</td><td>SIRXRSK001</td><td>AWW99</td></tr> <tr><td>Organise personal work requirements</td><td>SIRXIND003</td><td>AWX13</td></tr> <tr><td>Work effectively in a service environment</td><td>SIRXIND001</td><td>AWX17</td></tr> </table><b> Elective Units</b> <table class="overview" cellpadding="0"> <tr> <th scope="col">Unit Title</th> <th scope="col">National ID</th> <th scope="col">Unit of Study</th> </tr><tr><td>Communicate electronically</td><td>BSBITU203</td><td>AUI87</td></tr> <tr><td>Follow point-of-sale procedures</td><td>SIRXSLS002</td><td>AWW96</td></tr> <tr><td>Plan a career in the retail industry</td><td>SIRXIND004</td><td>AWX15</td></tr> <tr><td>Produce visual merchandise displays</td><td>SIRRMER001</td><td>AWX46</td></tr> <tr><td>Use strategies to respond to routine workplace problems</td><td>FSKLRG09</td><td>WG271</td></tr> </table>

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