Home | Short courses | CUSTOMER SERVICE

CUSTOMER SERVICE

State ID: SRTR039

 

Description

This training is for anyone who wishes to improve their customer service skills, as well as improve the outcomes of their business with regard to customer
service. The training will help you identify your customers, understand the importance of being customer focused and how to communicate effectively with those customers.
Customer service begins at the top, with the realisation that the internal customers of the organisation (the employees) are just as important as the external ones (people who buy your products or services). Customer
service is therefore the responsibility of everyone in the organisation and so this training will meet the needs of business owners, managers and employees alike.

Course Topics
Identifying customers – who are they and what do they need
Understanding customer needs
Defining & Delivering a Quality Service
Customer Satisfaction vs Dissatisfaction
Communicating with customers – the importance of context
Some basic communication principles
The communication process
Factors impacting communication with customers
Dealing with diversity and cultural differences
Verbal and non-verbal communication
Developing good listening skills
Barriers to effective communication
Validating customers and one another

Certification

This is a non-accredited course. On completion of this course, participants will receive a
Statement of Attendance from South Regional TAFE.

Pre-requisites

Study pathway

Job opportunities

Pre-requisites
Study pathway
Job opportunities

Delivery location, important dates and study options

Overview

Outline

Fees and charges

About the lecturer

Other requirements

Overview

Course Overview

Where Albany
Duration

Albany Campus
Date: Wednesday 18 October 2017
Time: 9:00am - 4:00pm
Duration: 1 day

How
When
Outline
Fees and charges

Albany Campus
Non-Concessional: $250.00

About the lecturer
Other requirements
Enquire now
Call us
Email us

Course enquiry

Part time, flexible or online courses have rolling enrolments. For help enrolling or for more information contact your local campus.
Please note that all delivery modes may not be available at all campuses, please check with individual campuses on modes of study.

For full time courses, apply at http://tasonline.tafe.wa.edu.au when applications are open.
For international students, contact www.tafeinternational.wa.edu.au  
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.
For all other enquiries please call us on 1800 621 445 or email enquiry@srtafe.wa.edu.au  

Entrance Requirements

School Leaver Non-School Leaver AQF

Part time, flexible or online courses have rolling enrolments. For help enrolling or for more information contact your local campus.
Please note that all delivery modes may not be available at all campuses, please check with individual campuses on modes of study.

For full time courses, apply at http://tasonline.tafe.wa.edu.au when applications are open.
For international students, contact www.tafeinternational.wa.edu.au  
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.
For all other enquiries please call us on 1800 621 445 or email enquiry@srtafe.wa.edu.au  

Entrance Requirements

School Leaver Non-School Leaver AQF

Qualification level

Links

Page last updated September 26, 2017